Dumbfounded, Andrés proceeded to contact Instagram through their official Twitter, their official tech support Twitter, and even filled out a form on their Facebook to contact them. There was no response.
Meanwhile, Andrés’s friends notified him that his account was taken by another man named Andrés – Andrés Iniesta, a professional footballer for Spain’s national team. As it turns out, Instagram handed over the account over to the footballer. It was likely his PR or management who demanded the account, rather than the man himself, yet there was no doubt Instagram was involved.
Five hours after Andrés Iniesta reported this incidence online, Instagram fixed it, yet has not given him any response. If this is how Instagram treats its users, what does this mean?